I’ve been teaching real estate agents how to leverage technology in their businesses since the early days of DOS and when mobile phones were called Car Phones because they had to be bolted to your automobile because there were no batteries small enough to carry around or antennas that didn’t require a windshield to be suction cupped to. One of my crowning achievements was to work for the company that literally introduced the laptop computer to the real estate industry. Back then it weighed about ten pounds, had a monochrome screen and a hard-drive smaller than what an iPod Nano can hold today. A lot of things have changed since then.
If there is one thing that hasn’t changed over the past quarter-century has to be the irritation and constant frustration of technical support when your little do-dad won’t turn on or freeze like a deer in headlights. When I run my PowerPoint presentation I have two slides that can help you understand what real estate agents don’t want to hear from technical support people. The titles are: “Do you have a brick or a sledgehammer handy?” and “Please hold for Mr. Gate’s attorney.” There are many others as well, but I will save them in case I visit your area for a live seminar.
I would venture to say that all the technical support people who cover Real Estate Contact Management software have never sold real estate. So basically when you call up tech support with an issue or question, you yourself have to go through a series of questions so they can stall while they look for the answer. What they are trained to do is help you with the occasional “error” messages. When you purchase Top Producer or AgentOffice this is the biggest complaint amongst consumers. We can all attest to waiting online for possibly an hour or longer, getting asked questions that really make no sense, and basically wasting time with these people. Then, after all your patience they tell you; “Well, doesn’t seem like there is anything wrong with your software.” Huh, really? One of my attendees even said his tech support said; “Maybe you shouldn’t try to use it to do mail merges.”
What it comes down to is you have an educational issue as opposed to a technical one. A great example of this is when you try to print out your Real Estate Contact Management list and it was prepared in a form letter as opposed to something else. Usually it’s the smallest issues that end up creating the big problems. Taking for instance when you tell the Real Estate CRM software to print “to the contact” not “to the group.” Unfortunately most of the tech support people don’t even know this is a problem when you prepare a mail merge. They will however make you feel like an idiot and that everything is your fault.
Then of course you can’t forget about the cost attached to inferior technical support. Top Producer says their tech support is free, but you actually pay $39 a month for the program. AgentOffice gives you a month free when you purchase their software, but if something goes wrong you have to pay $295 for a year long support contract. Heck, this is the same price as purchasing the program!
The good news is that you can save yourself a lot of technical frustration and expense by getting trained on whichever program you decide to purchase. It’s sort of like a good health strategy: an ounce of prevention is worth a pound of cure. Get good training and you’ll never have to hear this from a tech support person again, “We can fix this, but you’re going to need a knife, a roll of duct tape and a car battery.
If you are in need of Agent Office Software than look no further then AOExperts.com. AOExperts.com are expert in the field of Agent Office Support .